FAQ

Purchasing products is just the start of your journey with Complete Fone. We are committed to supporting your business with high-quality mobile parts and accessories and a reliable customer service team.

Below you’ll find answers to the most frequently asked questions from our customers.

What warranty do you provide with goods?

All products come with a year warranty. Any defective items will be exchanged like for like. If the product is unused, we are happy to provide you with a full refund.

For more detailed information, please refer to our Returns Policy.

How long does delivery take?

Orders placed before 4PM are eligible for next day delivery within the UK. Delivery times may vary during peak periods or due to courier delays.

Please refer to our Delivery page for full details and options.

Are your products tested before dispatch?

Yes, all products go through quality control checks before dispatch to ensure they meet our standards.

Are your products Compatible or Genuine OEM?

All products displayed on the site are compatible unless otherwise stated. Genuine/OEM items are clearly labelled within the product title or description.

How do I return an item?

Returns can be processed by submitting an RMA request through your ‘My Account’ section. Please ensure all items are returned in the same condition as received.

Do you offer trade accounts?

Yes, we offer trade accounts for businesses looking to purchase regularly with competitive pricing.

Is my personal and payment information secure?

Yes, we use SSL encryption to ensure all your personal and payment details are secure.

Can I track my order?

Yes, tracking details will be sent via email once your order has been dispatched.

Will my personal information be used?

Your information may be used to process transactions and improve our service. You can opt out at any time.

Your data will never be sold or shared. Please refer to our Privacy and Cookie Policy.

Still need help?

Contact our team for further assistance with orders, delivery or products.

Phone: 01273 623777
Email: info@completefone.com